Shipping

& Returns.

Shipping.

You’ll find an exhaustive list of shipping, tax and duties info in the sections below.

In brief, shipping within mainland UK is free of charge, for all other locations fees vary. As do the transit times, taxes and applicable duties that are charged by customs and excise of the destination country.

We recommend checking with the appropriate government office in your country before ordering as the recipient is liable for these charges.

Returns & Exchanges.

If, for any reason, you’re not 100% happy with your jacket, we’ll happily take it back. We’ll need to receive it within 14 days of delivery and it’ll need to be in perfect condition with all the tags, any packaging etc, so that we can process your refund and get it to the next person on the wait list.

If you realise that you have the wrong size when you take delivery, get in touch as soon as possible. We only ever make the amount of jackets ordered and don’t carry stock. However, if someone else is in the same boat and needs your size, we’ll arrange a swap. Again, this needs to happen within 14 days of you taking delivery please.

We cover domestic shipping but don’t cover the cost to return domestically or internationally. We also can’t refund or exchange any packages lost if proof of tracking can’t be provided so please (please!) use a tracked and insured service.

Domestic shipping.

UK SHIPPING

Deliveries within the UK are free of charge and handled by FedEx.
We use their priority service which is tracked and should arrive the day after dispatch, except for weekends and bank holidays.

CHANNEL/HEBRIDES/SHETLAND/ORKNEYS & N. IRELAND

Deliveries outside of mainland UK are £14.99 and are handled by DPD.
We use their 48 hour service which is tracked and should arrive within two days of dispatch, except for weekends and bank holidays.

PARTS OF THE UK WITH LONGER SHIPPING TIMES

Due to geographical location, some areas of the United Kingdom may experience longer transit times than quoted.

These are:
AB13, 14, 21-23, 30-45, 51-56, 99 and all IM – the Isle Of Man, BT – Belfast, IV – Inverness, PH – Inverness, PA – Renfrewshire, KY – Kirkcaldy, KW – Orkney Isles. TR20,21,22,23 – Truro, HS – Isle Of Lewis, ZE – shetland, GY – Guernsey, JE – Jersey, The Isle of White.

Int’l shipping (Europe).

DUTIES & TAXES

On 01/01/2021 the UK left the EU single market. From that day, any orders placed from locations outside the UK have incurred additional duties and taxes to be paid on arrival in the destination country.

These are applicable when the shipment is above the “de minimis” value for your country. For those of you in the EU, the shipment value threshold above which duties are payable is €150 and €0 for VAT taxes.

If you are ordering from the EU, you will need to pay the VAT when your shipment is imported into your country at the applicable rate. With regards to duties, if your order is below €150 there will be no duties to pay, if your order is over €150 duties will be due by you upon import into your country.

SHIPPING FEES

COUNTRYCOSTSERVICE
AUSTRIA (1-3 DAYS)From £8.00Whistl International
FRANCE (2 DAYS)From £7.50Whistl International
GERMANY (2 DAYS)From £6.50Whistl International
ITALY (1-3 DAYS)From £8.50Whistl International
SPAIN (1-3 DAYS)From £9.00Whistl International
BELGIUM (2-4 DAYS)From £7.00Whistl International
DENMARK (2-4 DAYS)From £7.50Whistl International
FINLAND (3-7 DAYS)From £9.00Whistl International
IRELAND (2-3 DAYS)From £11.00Whistl International
LUXEMBOURG (2-3 DAYS)From £7.50Whistl International
NETHERLANDS (2-3 DAYS)From £7.00Whistl International
POLAND (3-5 DAYS)From £10.50Whistl International
PORTUGAL (3-5 DAYS)From £8.50Whistl International
SWEDEN (3-5 DAYS)From £7.50Whistl International

*rates are weight dependent.

Int’l shipping (Rest of the world).

DUTIES & TAXES

If you are ordering from any country outside the UK, any applicable duties and taxes will need to be paid on entry to your country. Please refer to the table below to see what, if any taxes and duties will apply.

We advise that you check first with your local customs and excise office before ordering, as the recipient will be liable for these charges. If you have any questions, please contact us.

Below are the de minimis values for import duties in some of our most popular shipping destinations. If your order value is above these values then duties and taxes will need to be paid by you upon import into your country.

COUNTRYDUTY DE MINIMUS THRESHOLDTAX DE MINIMUS THRESHOLD (VAT/GST)
AustraliaAUD 1000AUD 1000
AustriaEUR 150EUR 0
BelgiumEUR 150EUR 0
CanadaCAD 20CAD 20
ChinaCNY 50 (Duty and VAT Payable)CNY 50 (Duty and VAT Payable)
Czech RepublicEUR 150EUR 0
DenmarkDKK 1150DKK 80
EstoniaEUR 150EUR 0
FinlandEUR 150EUR 0
FranceEUR 150EUR 0
GermanyEUR 150EUR 0
GreeceEUR 150EUR 0
Hong Kong00
HungaryEUR 150EUR 0
Iceland00
IndiaINR 1000.00INR 0.00
IndonesiaUSD 30
IrelandEUR 150EUR 0
ItalyEUR 150EUR 0
JapanJPY 10,000JPY 10,000
LatviaEUR 150EUR 0
LithuaniaEUR 150EUR 0
LuxembourgEUR 150EUR 0
MalaysiaRM 5000
MexicoUSD 50USD 50
NetherlandsEUR 150EUR 0
New ZealandNZD 1000NZD 1000
NorwayNOK 350NOK 350
PolandEUR 150EUR 0
PortugalEUR 150EUR 0
Russian FederationEUR 200EUR 200
Saudi ArabiaSAR1000.000
SingaporeSGD 400SGD 400
SloveniaEUR 150EUR 0
South KoreaKRW 150,000KRW 150,000
SpainEUR 150EUR 0
SwedenSEK 1500SEK 1500
SwitzerlandCHF 5CHF 5
TaiwanTWD 2000TWD 2000
ThailandTHB 10000
TurkeyEUR 30EUR 30
United Arab EmiratesAED 1000AED 1000
United KingdomGBP 135GBP 15
United StatesUSD 800USD 800

SHIPPING

COUNTRYCOSTSERVICE
AUSTRALIA (3-5 DAYS)£24.99 – £49.99FEDEX
CANADA (3-4 DAYS)£19.99 – 39.99FEDEX
ICELAND (3-5 DAYS)£24.99 – £49.99FEDEX
JAPAN (2-5 DAYS)£24.99 – £49.99FEDEX
MEXICO (3-5 DAYS)£24.99 – £49.99FEDEX
NEW ZEALAND (7-10 DAYS)£24.99 – £49.99FEDEX
NORWAY (3-5 DAYS)£19.99FEDEX
SWITZERLAND (3-5 DAYS)£19.99FEDEX
USA (2-3 DAYS)£24.99 – 39.99FEDEX

*rates are weight dependent.