Form over function
The sample looks right. On the mannequin I'm still so pleased with it. But it doesn't feel right, and I think I know why.
My reading is that it comes from the dress uniforms. A friend dropped off all of his last year, and they formed the basis of the Hampden's structure. They gave the coat its shape, but dress uniform is designed for form over function. A high armhole lets a soldier salute without the whole jacket lifting. What it doesn't account for is the shoulders rotating forward. On parade, shoulders are pulled right back. Most of us have spent our lives hunched over a keyboard.
At my size the restriction wasn't noticeable. But when I put the large sample on a number of people, I kept getting the same feedback: "It looks great, but I can feel a tightness across the front of my shoulders."
The fix is in the armhole and the sleeve. The underarm point comes up by 13mm, the lower front of the armhole is scooped out by 3mm, and the sleeve rotates eight degrees forward, with a little more height at the front of the sleeve crown. That gives more movement across the shoulders and keeps the look and shape of the coat.
Between pattern cutting and sampling, this adds two months. I've written to everyone who has ordered to explain, and to offer a full refund to anyone who would rather not wait.